Last updated: 26 October 2026
Éclat Gloww is a trading name of WISEREALM LIMITED, a company registered in England and Wales (company number 05576535), registered office 50b Cleveland Square, London, W2 6DB. Questions about delivery or returns: hello@eclatgloww.com or +44 20 3142 6553.
Delivery
Where we deliver
We deliver to addresses in the United Kingdom. We don't currently deliver to other countries, to BFPO addresses or to parcel lockers. Please check your delivery address carefully at checkout: we can't redirect a parcel once it has been dispatched.
Delivery cost
Delivery is free on every order to a UK address. There is no minimum spend and no extra fees at checkout. All prices include VAT.
Delivery times
- Dispatch: we process orders Monday to Friday, excluding UK bank holidays. Most orders are dispatched within 1 working day.
- Delivery: your order should arrive within 2–5 working days of being placed. Orders placed at weekends or on bank holidays are processed on the next working day.
- Delivery times are estimates. Unless we agree a different date with you, we will deliver your order no later than 30 days after we accept it.
Tracking
As soon as your order is on its way, we'll email you a tracking link so you can follow your parcel to your door.
Late, lost or damaged parcels
If your order hasn't arrived within 8 working days, or arrives damaged, please email us with your order number (and a photo if something is damaged). We'll send a replacement or a full refund. Your order is our responsibility until it is delivered to you.
Your right to cancel (14 days)
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you can cancel your order for any reason within 14 days of the day you receive your products. If your order arrives in several deliveries, the 14 days run from the day you receive the last product. You don't need to give a reason.
How to cancel
Tell us clearly that you want to cancel, by email to hello@eclatgloww.com or by letter to the address above. Please include your order number and the products you want to return. You can use the model cancellation form below, but you don't have to. We'll confirm by email and send you the address to return the products to.
Sending products back
Please send the products back without undue delay and no later than 14 days after the day you tell us you are cancelling. Pack them securely and use a tracked service: you are responsible for the products until they reach us. Unless the products are faulty or not as described, you pay the cost of sending them back.
Hygiene-sealed products
For health protection and hygiene reasons, the right to cancel does not apply to sealed skincare, make-up, fragrance, hair care and other personal care products once you have opened or unsealed them after delivery (for example a broken seal, removed cellophane, or a product that has been used or tried). Products must be returned unused, unopened and in their original packaging with all seals intact. This does not affect your rights if a product is faulty (see below).
Your refund
- We refund the price you paid for the cancelled products, and the standard delivery cost if you cancel your whole order.
- We refund you within 14 days of receiving the products back, or within 14 days of you giving us proof that you have sent them back, whichever is earlier. If we haven't sent the products yet, we refund you within 14 days of you telling us you are cancelling.
- We refund to the payment method you used. We don't charge any fee for the refund.
- We may reduce the refund if the value of a product has gone down because it has been handled more than necessary to inspect it, as you would in a shop.
- If you bought products with a Bundle & save discount and return some of them, we refund the price you actually paid for each returned product.
Faulty or incorrect products
Your rights under the Consumer Rights Act 2015 are not affected by anything on this page. Products must be as described, fit for purpose and of satisfactory quality. If a product is faulty, damaged or not what you ordered:
- within 30 days of delivery you can reject it and get a full refund;
- after 30 days, or if you prefer, you can ask for a repair or replacement, and if that isn't possible or doesn't fix the problem, a refund or price reduction;
- we pay the reasonable cost of returning a faulty or incorrect product.
Please email us with your order number, a short description and a photo, and we'll put it right as quickly as possible.
Order changes and cancellations before dispatch
If you'd like to change or cancel an order that hasn't been dispatched yet, email us as soon as possible. We'll cancel it and refund you in full.
Model cancellation form
(Complete and return this form only if you wish to cancel the contract.)
To: WISEREALM LIMITED (trading as Éclat Gloww), 50b Cleveland Square, London, W2 6DB, hello@eclatgloww.com
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]:
Ordered on [*] / received on [*]:
Order number:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
[*] Delete as appropriate.