Last updated: 26 October 2026
These terms apply when you buy from eclatgloww.com. Please read them before you place an order. If you are a consumer, nothing in these terms affects your legal rights.
1. Who we are
Éclat Gloww is a trading name of WISEREALM LIMITED, a private limited company registered in England and Wales.
- Company number: 05576535
- Registered office: 50b Cleveland Square, London, W2 6DB
- Email: hello@eclatgloww.com
- Phone: +44 20 3142 6553
"We", "us" and "our" mean WISEREALM LIMITED. "You" means the person buying from us.
2. Our products
We sell new skincare, make-up, hair care, fragrance and beauty devices in their original packaging. Product images are for illustration: packaging and colours on screen may differ slightly, and manufacturers sometimes update packaging or formulas. Always read the label and ingredient list before use, and patch-test new skincare. Our product information is general information, not medical advice: if you have a skin condition or allergy, or are pregnant, please ask a doctor or pharmacist before use.
3. Prices, reference prices and offers
- Prices are in pounds sterling (GBP) and include VAT at the current rate. Delivery to UK addresses is free.
- Where a product shows a reference price ("Ref. price"), it is the price a major UK beauty retailer charged for the same product, size and shade when we last checked, as stated on the product page. It is not a previous price of ours.
- Bundle & save: when your bag contains 2 or more eligible products you get 10% off them, and 15% off when it contains 3 or more. The discount is applied automatically in your bag and at checkout, products can be mixed and matched, and some product types (such as beauty devices) are excluded, as shown on the product page. Unless stated otherwise, offers can't be combined with other discounts.
- If we make an obvious pricing error, we will contact you before your order is dispatched and you can choose to continue at the correct price or cancel for a full refund.
4. Placing an order
When you place an order you'll receive an email confirming that we have received it. Our contract with you starts when we email you to confirm that your order has been dispatched. We may decline an order, for example if a product is unavailable, there is a pricing error or we suspect fraud. If so, we'll tell you and won't take payment (or will refund you in full).
You must be at least 18 years old to place an order.
5. Payment
Payment is taken when you place your order. Payments are processed securely by our payment providers: we never see or store your full card details. The payment methods available are shown at checkout.
6. Delivery
We deliver to addresses in the United Kingdom. Delivery times and other details are in our Delivery & returns policy. The products are your responsibility from the time they are delivered to the address you gave us. You own the products once we have received payment in full.
7. Your right to cancel
You can cancel your order within 14 days of receiving your products, as explained in our Delivery & returns policy. For hygiene reasons this does not apply to sealed personal care products once they have been opened or unsealed after delivery.
8. Faulty products and your legal rights
We are under a legal duty to supply products that are as described, fit for purpose and of satisfactory quality. Your rights under the Consumer Rights Act 2015 are summarised in our Delivery & returns policy. For detailed information, visit Citizens Advice at citizensadvice.org.uk or call 0808 223 1133.
9. Our responsibility to you
If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failure to use reasonable care and skill. We do not exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for breach of your legal rights in relation to the products. We supply products for domestic and private use only and are not liable to businesses for loss of profit, loss of business or business interruption.
10. Events outside our control
We are not responsible for delays caused by events outside our reasonable control. If such an event affects your order, we'll contact you as soon as possible, and you can cancel and receive a refund for any products you have paid for but not received.
11. Your personal information
We use your personal information as described in our Privacy policy and Cookie policy.
12. Complaints
If you're unhappy with anything, please email hello@eclatgloww.com and we'll do our best to put it right. We aim to reply within one working day.
13. Other important terms
- We may update these terms from time to time. The version on this page when you place your order applies to that order.
- If a court finds part of these terms unlawful, the rest will continue in force.
- These terms are governed by the law of England and Wales. You can bring legal proceedings in the courts of England and Wales; if you live in Scotland or Northern Ireland you can also bring proceedings in the courts of the country where you live.